How to Make and Cancel an Appointment


Consult online with Dean Cross Surgery doctors. 
As well as medical advice, you can use Anima for:

| Fit notes  |  GP letters  |  Medical reports  |  Medication reviews  |  Test results |

It may not be necessary for you to attend for an appointment.  You can submit an online consultation via the button below.  You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.   

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.



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Our Appointment System

As of 31/10/2023, we are introducing a new triage/consultation service. Please submit an online request via Anima. If you do not have the means to make an online request, please phone 404743 during surgery hours to make an appointment. Should you wish for a chaperone to be present for your consultation please let us know when you make your appointment. 

 We offer check-ups for all new patients and for health promotion, including smoking cessation.  Currently all appointments for our Nursing Team, including blood tests are made by either telephone to the surgery on 404743, or by following a self-book link, if you are sent one.

In order to provide a personal continuous service and develop a relationship the GPs operate a personal list system. This means you will normally see the GP with whom you are registered, except in the cases of emergency or GPs absence when you will see the Duty Doctor.

You are now able to book routine appointments with your GP up to 6 weeks in advance. Appointments are booked at 10 minute intervals. If urgent medical attention is required on the day please contact the surgery at 8am for an appointment slot that morning.

Our GP partners operate personal lists to help with continuity of care, however, we also have a number of salaried GPs based in the practice along with 3 advanced nurse practitioners who see patients routinely.


Appointment Cancellations

Please advise us if you cannot keep your appointment so others can use it. Failure to do so may result in you being asked to leave the practice. You can cancel your appointment here, or by contacting our Reception Team on 01752 404743.