Friends & Family Test Results

The NHS wants you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.



Select year:
  • 69% Very good
  • 12% Good
  • 7% Neither good nor poor
  • 4% Poor
  • 6% Very poor
  • 1% Don't Know
Month / Year Very good Good Neither good nor poor Poor Very poor Don't Know
Jan 2024 50 2 1 0 1 1
Feb 2024 39 8 4 4 2 0
Mar 2024 27 5 4 4 6 1
Apr 2024 36 5 6 1 2 1
May 2024 31 11 3 1 4 0
Jun 2024 17 4 2 2 3 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Any further comments?

Easy use of online system called back within the hour with a sane day appointment
Posted on: 06/06/2024

The staff Nurses and Doctors are extremely helpful every time I go to surgery or when I do a request on line, and it’s so easy to order my medication on line. Lovely surgery
Posted on: 05/06/2024

All staff very hrelpful and everything very professional
Posted on: 03/06/2024

Whilst the nurse was running behind schedule, the confident greeting and subsequent treatment was excellent. Thank you.
Posted on: 23/05/2024

Pleased with the help I get from this surgery.
Posted on: 23/05/2024

A very busy surgery but i can see the team work very hard to meet there demands
Posted on: 23/05/2024

Using the on-line systym is quick and easy. If deamed necessary the nurse practioner/ Dr will contact you the same day and expand on the information you give them, then make a plan from there.
Posted on: 23/05/2024

Fabulous response time to my anima request. Dean Cross are always amazing and have provided outstanding care to myself and my family for several years since we moved to the area. Every time we have have reached out to seek support from a GP or practise nurse, we have been listened to and supported quickly and received excellent support. We cannot fault the practice in any way. The admin team are superb and go out of their way to be helpful. I cannot adequately express my thanks to the whole practice for their care and concern for myself and my family.
Posted on: 16/05/2024

Found the reception team friendly and empathetic and efficient. Was given an appointment within a day. Thank you team.
Posted on: 15/05/2024

We are lucky to have such a good team at our surgery l
Posted on: 13/05/2024

Excellent treatment in a very relaxed atmosphere.
Posted on: 13/05/2024

Fast, prompt response
Posted on: 11/05/2024

I was seen by Alex the physio, who was very professional and given meds and exercises to help with my problem
Posted on: 02/05/2024

As always treated very well , professional but making you feel relaxed and at ease
Posted on: 29/04/2024

Excellent communication, very short wait time for an appointment and Excellent treatment and advice from Doctor.
Posted on: 29/04/2024

Appointment with the doctor was excellent. He explained everything in a friendly professional and understanding way. He had time for my wife and I to ask questions and leave feeling well cared for. Many sincere thanks.
Posted on: 29/04/2024

Always excellent. My GP is brilliant and the staff understand my situation well.
Posted on: 25/04/2024

The physiotherapists put me at ease
Posted on: 12/04/2024

Always feel supported when I have had any issues.
Posted on: 10/04/2024

Always get to see someone either clinicians or Doctors I am getting more familiar with Anima and realise that it’s the way things are going forward But not easy for us older ones. I have been on Deanxsurgery for 50 years and have had the best experience and hope that it continues .
Posted on: 03/04/2024

Felt listened too , and confident that the right course of action taken also offered a follow up via text , rather than going through the whole appointment system again.
Posted on: 01/04/2024

I have always had excellent care from my GP, and indeed all of the GP's at Dean Cross Surgery in PLYMSTOCK. I consider myself to be extremely lucky to be under their care. I honestly do not know, how I would have gotten through the past 4+ years (post COVID) without Dr Clare Holland's help and guidance (my GP). That said, everyone at the practice; doctors, admin, receptionists, counsellors, physios etc, are all incredible and I for one, would be lost without them!
Posted on: 29/03/2024

The nurse was very kind and reassuring throughout my appointment. My appointment was on time and I didn’t feel rushed at all
Posted on: 28/03/2024

Reception always friendly and helpful
Posted on: 27/03/2024

I'm always happy with the services I receive, I have a very positive view of the practice and all staff are wonderful from the receptionist team to the nurses and doctors, and the pharmacist. I've always felt I was in good hands at Deans Cross and that my healthcare is well looked after.
Posted on: 27/03/2024

Attentive staff who considered my symptoms and gave balanced advice.
Posted on: 27/03/2024

Because you all give an excellent service and friendly helpful staff. Gold star, well done
Posted on: 15/03/2024

Always able to get help fast
Posted on: 11/03/2024

The service that I and my family recieve from all staff at Dean Cross Surgery could not be beter. I feel privileged to be on their list.
Posted on: 07/03/2024

First class treatment from all staff.
Posted on: 01/03/2024

Same day triage appointment and felt Dr listened to and responded to my concerns
Posted on: 29/02/2024

No better doctor surgry in Plymouth!
Posted on: 28/02/2024

I don’t have to wait very long to see my GP or Nurse Practitioner when I attend my appointments & they are very understanding and supportive.
Posted on: 27/02/2024

Used Anima for initial contact. Had a reply within 10 minutes with an appt for a face to face consultation within 6 days. Was very impressed.
Posted on: 08/02/2024

The staff were informative, answering any questions at the appropriate level. I was also impressed with the confident and relaxed way the practioners dealt with me.
Posted on: 08/02/2024

Anima worked really well, was phoned back within 20 mins of submitting the form with an offer of an appointment later that morning
Posted on: 31/01/2024

We cannot thank the team who looked after my Father-in-Law today enough. He had suffered a nasty fall on a Saturday where by chance the Dean Cross Surgery was open for extra clinic appointments. Kind passers by, and the police who were quickly on the scene, helped him into the surgery. Our special thanks to those on duty today - Dr Woodward, the wonderful nurse Anne, and the caring receptionist all gave him the love and care that the NHS is rightly known for. Later he was taken to Derriford with his daughter in attendance where once again he was met with the utmost kindness and compassion. Amazing peope and it is truly humbling to witness first-hand the service they provide to those in need.
Posted on: 06/01/2024