Friends & Family Test Results

The NHS wants you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 77% Very good
  • 10% Good
  • 4% Neither good nor poor
  • 3% Poor
  • 3% Very poor
  • 2% Don't Know
Month / Year Very good Good Neither good nor poor Poor Very poor Don't Know
Jan 2024 50 2 1 0 1 1
Feb 2024 39 8 4 4 2 0
Mar 2024 2 2 0 0 1 1
Apr 2024 0 0 0 0 0 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Any further comments?

No better doctor surgry in Plymouth!
Posted on: 28/02/2024

I don’t have to wait very long to see my GP or Nurse Practitioner when I attend my appointments & they are very understanding and supportive.
Posted on: 27/02/2024

The staff were informative, answering any questions at the appropriate level. I was also impressed with the confident and relaxed way the practioners dealt with me.
Posted on: 08/02/2024

Used Anima for initial contact. Had a reply within 10 minutes with an appt for a face to face consultation within 6 days. Was very impressed.
Posted on: 08/02/2024

Anima worked really well, was phoned back within 20 mins of submitting the form with an offer of an appointment later that morning
Posted on: 31/01/2024

We cannot thank the team who looked after my Father-in-Law today enough. He had suffered a nasty fall on a Saturday where by chance the Dean Cross Surgery was open for extra clinic appointments. Kind passers by, and the police who were quickly on the scene, helped him into the surgery. Our special thanks to those on duty today - Dr Woodward, the wonderful nurse Anne, and the caring receptionist all gave him the love and care that the NHS is rightly known for. Later he was taken to Derriford with his daughter in attendance where once again he was met with the utmost kindness and compassion. Amazing peope and it is truly humbling to witness first-hand the service they provide to those in need.
Posted on: 06/01/2024