Surgery Opening Hours
08.00 - 12.30 & 13.30 - 18.00 Monday - Friday
(The Surgery is closed 12.30 - 13.30)
Weekends & Bank Holidays - CLOSED
All our GPs & nurses will be offering a
limited number of appointments outside of core opening hours for
patients who work full time - please ask at reception for availability
with your registered GP.
Provision for the Disabled
There is ramp access
to the main surgery entrance and a specially adapted toilet. For patients who have difficulty with
stairs there is a lift available to take you to the first floor
What to do
when the surgery is closed or in an emergency
Outside surgery hours
a doctor is always "On Call" for urgent advice or treatment. Please
phone 01752 402150 for details on how to contact the emergency
provider. This service is provided by Devon Doctors On Call (Tel: 0845
6710 270), who have been commissioned by the PCT. Please note that for
your safety all telephone calls are recorded.
to Register as a Patient
Please see a member of the Reception Team who will provide you with
registration forms & all necessary information. Proofs of Identity
& Address are required at the time of registration for all family
members, including all children. Should you wish to
register with a particular GP please contact the Practice Manager for
The surgery follows an appointment system which allows patients to
pre-book appointments. We offer check-ups for all new patients and for
health promotion, including smoking cessation.
In order to provide a
personal continuous service and develop a relationship the GPs operate
a personal list system. This means you will normally see the GP with whom you are registered, except in the cases of emergency
or GPs absence when you will see the Duty Doctor.
You are now able to
book routine appointments with your GP up to 6 weeks in advance.
Appointments are booked at 10 minute intervals. If urgent medical
attention is required on the day please contact the surgery at 8am for
an appointment slot that morning.
afternoon Duty Doctor surgery is for medical emergencies only
and not for patient convenience, i.e. working, out of area etc.
the right, if patients are found to be abusing this service, to
ask them to make a routine appointment with their own GP.
understanding of these appointments would be appreciated.
available: 09.00 - 12.00 and 14.00 - 17.20
Venepunctuist appointments: 08.15 - 10.30 Mon - Fri
(Limited Service) 13.40 - 16.50 Not Tues & Fri
Please phone 01752
404743 during surgery hours to make an appointment.
us if you cannot keep your appointment so others can use it.
Failure to do so may result in you being asked to leave the
Should you wish for a
chaperone to be present for your consultation please let us know when
you make your appointment.
If you are too unwell to come to the surgery please phone 01752 404743
before 10.00. This will help the GPs plan his/her day and will
ensure you are seen by your own GP. Urgent visits will be taken by
the Duty Doctor.
For results, please phone 01752 404743 after 11.30.
We now offer telephone consultations, for matters which can be
discussed with your GP rather than coming down for an appointment.
Should, during the course of your telephone consultation, your GP
decides they would prefer to see you they will make you an appointment
at the surgery for later in the morning. These telephone consultations
can be booked in advance in exactly the same manor as booking your
face to face appointment.
Please use the printed counterfoil and place in the box at the surgery
or send in the post. Alternatively prescriptions can be ordered via
this website. Two working days are required following the
receipt of your request in writing. Please ensure you have sufficient
medication to last until you collect your prescription. Requests for
urgent prescriptions still require at least 12 hours notice. In the
interests of accuracy and safety we cannot accept telephone or fax
Either book a telephone consultation with your GP or alternatively
phone NHS DIRECT (24 HOUR HELPLINE) on 0845 4647 (www.nhsdirect.nhs.uk)
The doctors and staff at the practice are interested to know what you
think about the services offered at the surgery.
If you have a
comment, complaint or suggestion please put it in writing to the
Practice Manager. We understand that sometimes people do not like
doing this, but we positively welcome your views as we want to offer
the best service we can.
You can be reassured
that all matters are dealt with in the strictest confidence.
If you remain
dissatisfied with the response to your complaint, you have the right
to ask the Healthcare Commission to review your case. This is an
independent body established to promote improvements in healthcare
through the assessment of performance of those who provide services.
They can be contacted on 02074 489200 or write to them at: Healthcare
Commission, Complaints Team, Peter House, Oxford Street, Manchester,
M1 5AN or visit their website at
Primary Care Trust
Details of primary medical services in the area may be obtained from:
Plymouth PCT, Building One, Brest Road, Derriford Business Park,
Plymouth, PL6 5QZ.
Telephone: 0845 155 8000
Friends of Dean Cross Surgery
Friends of Dean Cross Surgery fund raise for new equipment for the
surgery. They can also provide voluntary transport to Dean Cross
Surgery for patients who experience difficulties attending if they
have not got their own transport and cannot use public transport.
Please request transport at reception when booking your appointment.
This cannot be provided on same day appointments.
Responsibilities of Patients
1. To be courteous to the staff at all times. We have a zero tolerance
policy to violent/abusive patients. You will be removed from the
surgery list if your behaviour is unacceptable.
2. To attend on time or give the practice adequate notice if you wish
to cancel. Lateness or non-attendance inconveniences other patients &
wastes appointment time. If you persist in not keeping you
appointments the practice may exercise its right to have you removed
from the surgery list. Patients who fail to keep their Evening /
Saturday appointments will be written to immediately and will not be
offered these appointments again.
3. To make every
effort to be seen in surgery - the best use of doctor/nurse time is
made this way - home visits should be medically justified & not
requested for social convenience.
4. To realise an
appointment is for one person only - when another member of the family
needs to be seen or discussed then another appointment should be made
& that persons notes will then be available.
5. Not to ask for
urgent appointments when no medical urgency exists.
6. If a patient
wishes to see their medical records please contact the practice
This is bounded by the A38 to the
Norther, by the coast to the South, by the Laira Estuary to the West
and Yealmpton to the East. If you move out of this area you will need
to register at the surgery in the location you are living.
Below is a map of the area the surgery