Surgery Opening Hours

08.00 - 12.30 & 13.30 - 18.00 Monday - Friday
(The Surgery is closed 12.30 - 13.30)
Weekends & Bank Holidays - CLOSED

All our GPs & nurses will be offering a limited number of appointments outside of core opening hours for patients who work full time - please ask at reception for availability with your registered GP.

Provision for the Disabled

There is ramp access to the main surgery entrance and a specially adapted toilet. For patients who have difficulty with stairs there is a lift available to take you to the first floor consulting rooms.

What to do when the surgery is closed or in an emergency

Outside surgery hours a doctor is always "On Call" for urgent advice or treatment. Please phone 01752 402150 for details on how to contact the emergency provider. This service is provided by Devon Doctors On Call (Tel: 0845 6710 270), who have been commissioned by the PCT. Please note that for your safety all telephone calls are recorded.

How to Register as a Patient
Please see a member of the Reception Team who will provide you with registration forms & all necessary information. Proofs of Identity & Address are required at the time of registration for all family members, including all children. Should you wish to register with a particular GP please contact the Practice Manager for further information.

Appointments
The surgery follows an appointment system which allows patients to pre-book appointments. We offer check-ups for all new patients and for health promotion, including smoking cessation.

In order to provide a personal continuous service and develop a relationship the GPs operate a personal list system. This means you will normally see the GP with whom you are registered, except in the cases of emergency or GPs absence when you will see the Duty Doctor.

You are now able to book routine appointments with your GP up to 6 weeks in advance. Appointments are booked at 10 minute intervals. If urgent medical attention is required on the day please contact the surgery at 8am for an appointment slot that morning.

Nurses appointments available:  09.00 - 12.00 and 14.00 - 17.20
  Venepunctuist appointments:  08.15 - 10.30 Mon - Fri
                  (Limited Service)   13.40 - 16.50 Not Tues & Fri

Please phone 01752 404743 during surgery hours to make an appointment.  

Should you wish for a chaperone to be present for your consultation please let us know when you make your appointment.

Home Visits
If you are too unwell to come to the surgery please phone 01752 404743 before 10.00. This will help the GPs plan his/her day and will ensure you are seen by your own GP. Urgent visits will be taken by the Duty Doctor.

Results of Investigations
For results, please phone 01752 404743 after 11.30.

Telephone Consultations
We now offer telephone consultations, for matters which can be discussed with your GP rather than coming down for an appointment. Should, during the course of your telephone consultation, your GP decides they would prefer to see you they will make you an appointment at the surgery for later in the morning. These telephone consultations can be booked in advance in exactly the same manor as booking your face to face appointment.

Repeat Prescriptions
Please use the printed counterfoil and place in the box at the surgery or send in the post. Alternatively prescriptions can be ordered via this website. Two working days are required following the receipt of your request in writing. Please ensure you have sufficient medication to last until you collect your prescription. Requests for urgent prescriptions still require at least 12 hours notice. In the interests of accuracy and safety we cannot accept telephone or fax requests.

Telephone Advice
Either book a telephone consultation with your GP or alternatively phone NHS DIRECT (24 HOUR HELPLINE) on 0845 4647 (www.nhsdirect.nhs.uk)

Comments, Complaints & Suggestions
The doctors and staff at the practice are interested to know what you think about the services offered at the surgery.

If you have a comment, complaint or suggestion please put it in writing to the Practice Manager. We understand that sometimes people do not like doing this, but we positively welcome your views as we want to offer the best service we can.

You can be reassured that all matters are dealt with in the strictest confidence.

If you remain dissatisfied with the response to your complaint, you have the right to ask the Healthcare Commission to review your case. This is an independent body established to promote improvements in healthcare through the assessment of performance of those who provide services. They can be contacted on 02074 489200 or write to them at: Healthcare Commission, Complaints Team, Peter House, Oxford Street, Manchester, M1 5AN or visit their website at www.healthcarecommision.org.uk

Primary Care Trust
Details of primary medical services in the area may be obtained from:

Plymouth PCT, Building One, Brest Road, Derriford Business Park, Plymouth, PL6 5QZ.

Telephone: 0845 155 8000

Friends of Dean Cross Surgery
Friends of Dean Cross Surgery fund raise for new equipment for the surgery. They can also provide voluntary transport to Dean Cross Surgery for patients who experience difficulties attending if they have not got their own transport and cannot use public transport. Please request transport at reception when booking your appointment. This cannot be provided on same day appointments.

Rights & Responsibilities of Patients
1. To be courteous to the staff at all times. We have a zero tolerance policy to violent/abusive patients. You will be removed from the surgery list if your behaviour is unacceptable.

2. To attend on time or give the practice adequate notice if you wish to cancel. Lateness or non-attendance inconveniences other patients & wastes appointment time. If you persist in not keeping you appointments the practice may exercise its right to have you removed from the surgery list. Patients who fail to keep their Evening / Saturday appointments will be written to immediately and will not be offered these appointments again.

3. To make every effort to be seen in surgery - the best use of doctor/nurse time is made this way - home visits should be medically justified & not requested for social convenience.

4. To realise an appointment is for one person only - when another member of the family needs to be seen or discussed then another appointment should be made & that persons notes will then be available.

5. Not to ask for urgent appointments when no medical urgency exists.

6. If a patient wishes to see their medical records please contact the practice manager.

Practice Area
This is bounded by the A38 to the Norther, by the coast to the South, by the Laira Estuary to the West and Yealmpton to the East. If you move out of this area you will need to register at the surgery in the location you are living.

Below is a map of the area the surgery covers.